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My name is Moises Smith: I am the Chief Operating Officer
for ClassesUSA, Inc. in NY. I wanted to share with you my
experience with your company and compliment you on your staff,
in particular Ben Carmitchel. From the moment we called your
toll free number early Tuesday morning May 7th, in a panic
because we had lost pertinent data on an employee's hard drive
- I was treated with care and concern by a knowledgeable technician,
as it turned out Ben who took my call was a tech savvy specialist
who helped walk me through what had transpired. From that
moment on he continued to work with us on pricing estimates,
packaging and of course the data recovery process. We sent
in our hardrive same day and were very impressed with the
turnaround time and the constant communication with your team.
Today I am expecting the CD's via FedEx with the lost files
and I hope to close this unpleasant situation with a very
pleasant solution. Thank you again. If you have any questions
feel free to contact me.
Regards,
Moises Smith
Chief Operating Officer
ClassesUSA
1125 South Avenue, STE 252
Staten Island, NY 10314
classesusa.com
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