At Datarecovery.com, we do everything we can to keep the cost of recovery low. It’s the best way to keep customer satisfaction high, and in our highly competitive industry, it’s necessary for success.
Through constant research and development efforts and our efficient proprietary recovery procedures, we are able to charge less than our competition, provide higher recovery rates, and the fastest turnaround times. And even though the cost of data recovery has dropped significantly over the last decade, the price is still high in many cases.
Here are some of the key factors in the cost of recovery.
Every Drive is Unique. Standardization lowers the cost of data recovery, but only to a certain point, because every drive may have different failure symptoms, different electronics, and even completely different parts within the same model number. We make sure everything is done to get a recovery on every drive, which leads to our industry-leading recovery rates, though it does also increase the cost of recovery.
Parts Costs. For many drives with damaged heads, spindles, or electronics, there is no way to get a recovery without transplanting parts from a healthy drive. These parts often need to be extremely specific (past a matched model number, often involving a match of a revision code or serial number) and may need to be electronically and physically altered in order to be safely usable for recovery. We keep a constantly growing inventory of several thousand drives to make sure that tickets are treated as quickly as possible, with an average cost of $140 per drive.
Laboratory Technology. Each Datarecovery.com laboratory is a multi-million dollar facility. Nearly all of the money we invest is spent on the technology necessary to safely perform data recovery.
ISO Class 5 clean rooms with clean flow benches, firmware repair tools, proprietary recovery programs, and dozens of other tools are available for the engineers at every lab, making each location equally capable of dealing with any issue.
While some data recovery vendors set up dozens of satellite offices that redirect tickets to a single central laboratory, we establish unique laboratories in order to cut turnaround times and to better serve the needs of our clients.
Service Levels and Turnaround
Success rates and recovery procedures are the same at every service level. The difference is turnaround time.
Standard. Free evaluation within 24 to 48 business hours of receipt, a firm quote before any work begins, and a turnaround of one to five business days for most tickets. No data, no charge.
Expedited. Same-day evaluation and work that continues around the clock, including nights, weekends, and holidays. There is a $250 evaluation fee, which is applied toward a successful recovery.
On-site and remote. For failed servers and network storage we can send engineers to you, and for devices that are not physically damaged we can often work remotely.
Details are on the Service Options page. Shipping is billed at a discounted rate with your invoice; see how to pack and ship a device. Common questions about cost and the no data, no charge guarantee are answered in the FAQ.
Guaranteed Results for a Better Data Recovery Process
We realize that the cost of data recovery can be an unwanted and unexpected expense. In order to ensure that you get a return on your investment, we offer a no data, no charge guarantee. If we don’t retrieve the files you need, there’s never a charge for our services.
If you would like more information, or if you have any questions about your ticket, please contact our customer service team at 1.800.237.4200.